Trading Errors FAQ
This error appears when you haven't entered an amount or entered zero. Make sure to:
- Enter a valid number for your order
- Use positive numbers only
- Include the amount you want to trade
All orders must be for at least 1 share. This ensures meaningful market participation. For buy orders, adjust your amount so that amount ÷ price ≥ 1 share.
You're trying to place an order that exceeds your available balance. To fix this:
- For buy orders: Add more funds to your account or reduce your order size
- For sell orders: Make sure you have enough shares to sell
- At the minimum, the total value of an order must be above 8 cents.
- This value is set to be aligned with minimum staking/loot box rewards and droop rates of Platform Credits
- The total $ amount/value the user can hold in 1 market is capped at $1000.
- If user tries to execute orders beyond this cap, the UI would show them the difference i.e. the value they can still execute ($.xy)
When placing a limit order, you must:
- Enter a specific price
- Use a price greater than zero
- Include the price you're willing to buy/sell at
The expiration time you've set for your limit order is in the past. Choose a future time for your order to remain valid.
This occurs with market orders when there are no matching orders available. Try:
- Placing a limit order instead
- Waiting for more market participants
- Adjusting your price point
The market you're trying to trade on is no longer active. This can happen if:
- The event has concluded
- The market has been deleted
- The market has been paused
Refresh your page to see the current market status.
This happens when you (or your browser) decline the wallet signature request. To place orders:
- Allow popups in your browser
- Accept the signature request in your wallet
There was an issue with the order signature. This can happen if:
- The same order was submitted twice within a short time frame and the first one was not processed properly
- There were connection issues
- Your wallet encountered an error
Try submitting your order again.
There was an issue when submitting your trade. This can happen if:
- Your wallet failed to broadcast the transaction
- The transaction was not accepted by the network
Try submitting your order again.
Each market has a maximum size limit to ensure market stability. If you see this:
- Reduce your order size
- Split your order into smaller amounts
Trading is not available to users who are:
- Residents of the United States, Singapore, France, Taiwan, China, and Thailand
Please review our Terms of Use for complete details on trading restrictions.
If you encounter any other errors or need assistance:
- Refresh your page
- Try using the Chrome browser as it offers the best experience
- Check your internet connection
- Contact support if issues persist
Remember to always trade responsibly and within your means. Market conditions can change rapidly, and all trades carry risk.
