Trading Errors FAQ

common order errors "amount/shares required" or "must be greater than 0" this error appears when you haven't entered an amount or entered zero make sure to enter a valid number for your order use positive numbers only include the amount you want to trade "minimum is 1 share" or "minimum 1 shares for limit orders" all orders must be for at least 1 share this ensures meaningful market participation for buy orders, adjust your amount so that amount ÷ price ≥ 1 share "insufficient balance" you're trying to place an order that exceeds your available balance to fix this for buy orders add more funds to your account or reduce your order size for sell orders make sure you have enough shares to sell "minimum buy order value should $0 25" at the minimum, the total value of an order must be above 25 cents this value is set to be aligned with minimum staking/loot box rewards and droop rates of platform credits "you can only buy $x y" the total $ amount/value the user can hold in 1 market is capped at $5000 if user tries to execute orders beyond this cap, the ui would show them the difference i e the value they can still execute ($ xy) limit order specific "limit price is required" or "limit price must be greater than 0" when placing a limit order, you must enter a specific price use a price greater than zero include the price you're willing to buy/sell at "expiration time is in the past " the expiration time you've set for your limit order is in the past choose a future time for your order to remain valid market status errors "no matching order found in the order book please try again later " this occurs with market orders when there are no matching orders available try placing a limit order instead waiting for more market participants adjusting your price point "cannot place order because event is inactive/deleted" the market you're trying to trade on is no longer active this can happen if the event has concluded the market has been deleted the market has been paused refresh your page to see the current market status technical issues "user rejected request make sure your browser is allowing popups " this happens when you (or your browser) decline the wallet signature request to place orders allow popups in your browser accept the signature request in your wallet "a signing error occurred, possibly due to a duplicated order please try again " there was an issue with the order signature this can happen if the same order was submitted twice within a short time frame and the first one was not processed properly there were connection issues your wallet encountered an error try submitting your order again "failed to submit trade " there was an issue when submitting your trade this can happen if your wallet failed to broadcast the transaction the transaction was not accepted by the network try submitting your order again size and balance limits "you can only buy \[amount]" each market has a maximum size limit to ensure market stability if you see this reduce your order size split your order into smaller amounts geographic restrictions trading unavailability notice trading is not available to users who are residents of the united states, singapore, france, taiwan, china, and thailand please review our terms of use for complete details on trading restrictions still having issues? if you encounter any other errors or need assistance refresh your page try using the chrome browser as it offers the best experience check your internet connection contact support if issues persist remember to always trade responsibly and within your means market conditions can change rapidly, and all trades carry risk